Sam Jackson (and now Martin Scorsese), you are easily impressed
If your DVR has been malfunctioning lately, you might have actually seen some TV ads rather than skipping them with a vengeance. Ergo, I happened to see an ad that featured Sam Jackson, getting...
View ArticleWith a shopper engagement hub, you can thrive on Black Friday, Cyber Monday,...
If you are a click-and-mortar retailer, why would you not want your cash register to ring loudly on any one of these days? You can even have hybrid blockbuster days like a Black Cyber Friday or Cyber...
View ArticleDesperately seeking findability
I’m not a big fan of Madonna’s acting talent—I have not even seen any of her movies. However, I get reminded of one of her 80’s movies titled “Desperately Seeking” someone or the other when I see...
View ArticleWonder why your product returns are up? Hint: Hot weather in Timbuktu could...
Timbuktu weather and Michigan job growth? An asset management firm claims to have such clairvoyant insights that have enabled them to maximize returns for its customers (although most 401K account...
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Today’s web self-service creates delight – for masochists!
Leading furniture retailer Search: Sofa with foot-rest Answer: No results found. Were you looking for sofa with forest? Leading satellite TV operator Search: Blurred video Answer: No document matched...
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Getting out of summer doldrums
Well, I read that autumn just began this week though I’m not so sure given the recent heat wave in the Bay Area! While the Northern Hemisphere might be inching its way out of summer doldrums, it...
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Knowledge Consistency Vital for AX and CX; AI-Infused Knowledge is the Key
This is an extract from an interview* that eGain’s SVP of Marketing, Anand Subramaniam, gave to Contact Center Pipeline for their feature article, Blending AI With Support. It has been restructured for...
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